{"id":545,"date":"2025-12-23T11:36:59","date_gmt":"2025-12-23T03:36:59","guid":{"rendered":"https:\/\/pondokketam.menu\/new\/?page_id=545"},"modified":"2026-04-27T14:47:04","modified_gmt":"2026-04-27T06:47:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/thelankancrabs.menu\/delivery\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

At\u00a0Lankan Crabs<\/b>, we aim to provide the best possible dining experience for our customers. Please read our Refund Policy carefully.<\/p>\n

1. General Policy<\/strong><\/h3>\n
    \n
  • All food and beverage purchases are\u00a0non-refundable<\/b>\u00a0once prepared and served.<\/li>\n
  • Due to the nature of food items, we do not accept returns or exchanges after an order has been completed.<\/li>\n<\/ul>\n

    2. Incorrect or Incomplete Orders<\/b><\/h3>\n

    If you receive:<\/p>\n

      \n
    • An incorrect item<\/li>\n
    • An incomplete order<\/li>\n
    • An order that does not match what was requested<\/li>\n<\/ul>\n

      Please notify our staff\u00a0immediately at the counter<\/b>\u00a0or\u00a0within the same day<\/b>\u00a0for takeaway or delivery orders. We will assess the issue and may offer:<\/p>\n

        \n
      • A replacement item, or<\/li>\n
      • A partial or full refund, at our discretion<\/li>\n<\/ul>\n

        3. Food Quality Issues<\/b><\/h3>\n

        If there is a genuine issue with food quality:<\/p>\n

          \n
        • Please inform our staff as soon as possible and provide relevant details.<\/li>\n
        • We may request the food item to be returned or inspected where applicable.<\/li>\n<\/ul>\n

          Refunds or replacements will be considered on a\u00a0case-by-case basis<\/b>.<\/p>\n

          4. Online Orders & Third-Party Platforms<\/b><\/h3>\n
            \n
          • Orders placed via third-party platforms (e.g. delivery or reservation services) are subject to the\u00a0refund and cancellation policies of those platforms<\/b>.<\/li>\n
          • Lankan Crabs is not responsible for refund processing delays or decisions made by third-party providers.<\/li>\n<\/ul>\n

            5. Payment Refund Method<\/b><\/h3>\n
              \n
            • Approved refunds will be made using the\u00a0original payment method<\/b>, where possible.<\/li>\n
            • Refund processing times may vary depending on the payment provider or platform used.<\/li>\n<\/ul>\n

              6. Cancellations<\/b><\/h3>\n
                \n
              • Order cancellations may only be accepted\u00a0before food preparation begins<\/b>.<\/li>\n
              • Once preparation has started, cancellations and refunds will not be allowed.<\/li>\n<\/ul>\n

                7. Policy Updates<\/b><\/h3>\n

                Lankan Crabs reserves the right to update or amend this Refund Policy at any time without prior notice. Changes will be effective immediately once published on this website.<\/p>\n

                8. Contact Us<\/b><\/h3>\n

                If you have any questions regarding this Refund Policy, please contact us:<\/p>\n

                Lankan Crabs<\/b>
                \n<\/b>\ud83d\udce7 Email: reservations@thelankancrabs.menu
                \n\ud83d\udcde Phone: +6012 579 4435<\/p>\n","protected":false},"excerpt":{"rendered":"

                At\u00a0Lankan Crabs, we aim to provide the best possible dining experience for our customers. Please read our Refund Policy carefully. 1. General Policy All food and beverage purchases are\u00a0non-refundable\u00a0once prepared and served. Due to the nature of food items, we do not accept returns or exchanges after an order has been completed. 2. Incorrect or […]<\/p>\n","protected":false},"author":505,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-document.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-545","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/pages\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/users\/505"}],"replies":[{"embeddable":true,"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/comments?post=545"}],"version-history":[{"count":0,"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/pages\/545\/revisions"}],"wp:attachment":[{"href":"https:\/\/thelankancrabs.menu\/delivery\/wp-json\/wp\/v2\/media?parent=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}